Privacy policy

Who is responsible for processing your data?

Data Controller: ROOTS DESARROLLOS CONSTRUCTIVOS, S.L. (hereinafter referred to as “ROOTS”)
Address: Avenida de España nº4, 28760 – Tres Cantos (Madrid), Spain
Tax Identification Number (NIF): B88354378

For what purposes will we process your personal data?

ROOTS DESARROLLOS CONSTRUCTIVOS, S.L. (hereinafter ROOTS) will process user data, both automatically and manually, for the following purposes:

• To manage requests for information and inquiries received through our online contact form.

• To send commercial communications.

What is the legal basis for processing your data?

The legal basis for processing your data is your explicit consent, as established in Article 6.1.a of Regulation (EU) 679/2016 (GDPR). This consent is understood to be granted when you click the SUBMIT button on the contact form, and for the sending of commercial communications when you tick the corresponding checkbox to accept.

Who will receive your data?

We will not share your personal information with any third parties, except where required by law or if we have your explicit authorization. Likewise, we will not use your personal data for purposes other than those specified in this privacy policy and the consent forms. Therefore, any data transfers will always take place under the protection framework established by the Spanish Data Protection Agency, or only with your explicit consent, and solely to countries where data security and confidentiality are guaranteed.

How long will we store your data?

We will process and retain your data only for as long as necessary to fulfill the purpose for which it was collected, unless you revoke your consent or until a legal obligation requires us to keep it for a longer period.

Will you send me commercial communications or promotions?

The WEBSITE does not engage in SPAM practices and will not send unsolicited commercial emails without the prior request or authorization of the user. Therefore, on each of the forms on the WEBSITE, the user has the option to expressly consent to receive such communications, independently of any specific commercial information they may request.

Are minors allowed to use ROOTS services?

Minors are not authorized to contract or acquire the services offered by ROOTS. These services are restricted to individuals who are 18 years of age or older.

How is your personal data protected?

To safeguard the security of your personal data, we inform you that we have adopted all necessary technical and organizational measures to ensure the security of the transmission, collection, storage, and handling of your personal data. These measures are designed to prevent risks such as data alteration, loss, unauthorized access, or improper processing, both proactively and reactively.

What rights do you have regarding your data?

Once you, as a user of the WEBSITE, have provided your personal data, current legislation grants you the following rights:

• Right of access: Request access to your personal data and confirm whether we are processing it.

• Right of rectification: Request correction of your data if it is inaccurate.

• Right of erasure: Request deletion of your data when it is no longer necessary for the purposes for which it was collected or when we no longer have legal grounds to process it.

• Right to restrict processing: In certain cases, request the temporary suspension of data processing or request that we retain your data beyond the established period if needed.

• Right to object: Object to the processing of your data, except where there are compelling legitimate reasons for the processing to prevail.

• Right to withdraw consent: Withdraw consent for specific purposes at any time, without affecting the lawfulness of processing based on prior consent.

• Right to data portability: Request your data in a structured, commonly used, and machine-readable format.

• Right to lodge a complaint: File a complaint with the Spanish Data Protection Agency or any other competent supervisory authority if you believe that your rights have not been properly respected.

How can you exercise your rights?

We provide forms for exercising your rights, which you can request via email or postal mail. If you prefer, you may also use the forms provided by the Spanish Data Protection Agency or the relevant authority.

These forms must be either electronically signed or accompanied by a copy of your valid ID (DNI).

If you are acting through a representative, you must also provide a copy of the representative’s valid ID along with the request.

The forms can be sent by postal mail to the address indicated at the beginning of this policy, or by email to: lopd@rootsrealstate.es

How long will it take to respond to your request?

We will inform you of the actions taken regarding your request within one month of receiving it. This period may be extended by an additional two months if the request is particularly complex. In such cases, we will notify you of the extension within the first month.

If we decide not to act on your request, we will inform you of the reasons for this decision within one month of your request.

Can this privacy policy be changed?

ROOTS reserves the right to modify this policy to adapt it to any legislative or judicial developments, as well as to industry practices. In such cases, we will announce the changes on this WEBSITE with sufficient notice before they take effect.